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Trust
Trust is the mutual respect for and confidence in people. Trust recognizes the importance of individuals and appreciates their diverse opinions. Trust compels us to share information and encoirage new ideas. It requires an open, honest and forthright manner.
Confidence
Self-confident people take iniative, handle the unexpected, stand behind their convictions, and support the efforts of others. They take bold, innovative and creative actions, capitalize on opportunities, make sound decisions quickly, and mobilize the best resources for rapid action.
Teamwork
Teamwork is the personal involvement and collaboration in a team environment. It includes setting a common goal in support of business objectives, making an individual commitment to the team's success, and recognizing the success of the team.
Accountability
Being accountable means assuming ownership and responsibility for one's own work, regardless of the job performed. Being accountable means making decisions and holding oneself responsible for the consequences of those choices.
Doing What's Right
Doing what's right is being honest, ethical and having personal and professional integrity. It means consistently treating all people fairly, delivering on promises, and taking personal responsibility for your actions.
Quality
Quality is the primary determinant of customer satisfaction and loyalty, and it requires employees to continously provide internal and external customers with the right product, done right the first time. In today's increasingly competitive business environment, better quality translates to better value for our customers and, subsequently, better value for their customers - and this is the very essence of competitive differentiation.